{"id":4257,"date":"2020-01-02T12:46:03","date_gmt":"2020-01-02T16:46:03","guid":{"rendered":"http:\/\/www.artsoft.ca\/catalog\/?page_id=4257"},"modified":"2020-01-02T15:51:05","modified_gmt":"2020-01-02T19:51:05","slug":"faq2","status":"publish","type":"page","link":"https:\/\/www.artsoft.ca\/catalog\/faq2\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space][vc_toggle title=”Supported software”]We support files made in Adobe Illustrator CC, Photoshop CC and Indesign CC.[\/vc_toggle][vc_toggle title=”File format”]We prefer flattened JPEG\/PDF files.<\/p>\n

* We DO NOT prefer AI\/EPS, PSD or IDD files because during the file conversion, text or images may shift.
\nIf providing a JPEG file is not possible, please ensure your production files have the fonts outlined and images embedded.[\/vc_toggle][vc_toggle title=”Issues regarding image sharpness and resolution”]\"\"<\/p>\n

If from 2 meters or 5 feet away, the image appears close to the medium or high resolution range, then it is considered good resolution. We recommend using high resolution images as much as possible to maximize the effectiveness of your display.[\/vc_toggle][vc_toggle title=”What is a vector logo?”]\"\"[\/vc_toggle][vc_toggle title=”Artwork preparation”]1. Large format artwork<\/strong><\/span><\/p>\n

File size: actual size of the product (1:1)
\nColor format: CMYK color format
\nResolution: 150 dpi resolution<\/p>\n

2. Small print (Brochures, booklets business cards etc.)<\/strong><\/span><\/p>\n

File size: actual size of the product (1:1)
\nColor format: CMYK color format
\nResolution: 300 dpi resolution
\nFile type: PDF
\nBleed: 0.125″ all around<\/p>\n

3. Eliminate Gradient effect<\/strong><\/span><\/p>\n

We do not recommend the use of any gradient effects on the artworks because transition lines (color bending) will be visible upon closer inspection. If you indeed require the use of a gradient, our recommended acceptance level is measured by eye from about 2 meters (5 feet) away while the image is zoomed 100%. If lines are visible from this distance, consider revising the file to include a higher resolution gradient with more smoothing effects and a 1% noise filter. Please contact us for further clarification.<\/p>\n

4. Pantone Color Matching<\/strong><\/span><\/p>\n

All displays are digitally printed on our state of the art large format digital printer. All Pantone spot colors are converted to 4 color process equivalents [PMS Conversion Chart<\/a>]. Exact Pantone color matching is not possible using this printing method. If Pantone color matching is critical, please contact us for the closest match PMS code on the actual material. Actual material color chart can be purchase upon request.[\/vc_toggle][vc_toggle title=”Artwork proofs”]All the artwork will printed based on the proof provided. This proof is for content proofing only<\/strong>. If you need a printed color proof, please see below for more information. We are not be responsible for any incorrect content, however we will try our best to pickup on any image issues or any spelling mistakes.<\/p>\n

 <\/p>\n

Color Proof on Actual Material<\/strong><\/p>\n

In large format printing industry, color may vary because of different material being used. If colour matching is critical, please request an actual color proof to be printed on the actual material to be used. Minimum charge of $50 per color proof. The actual cost will be based on the actual material selected. In some cases, please allow 5 to 7 business days for us to produce the full color proof.[\/vc_toggle][vc_toggle title=”Reprint – Colour variations”]For any reprint project within 3 months after the final product have been produced and shipped, the chances of the color matching are very high. After 3 months, exact color matches will be very difficult to maintain, due to oxidization of the product, raw material may have been manufactured at a different time, and overall temperature change may affect the final print quality. The best solution is to ask for a color proof and a variety of color samples to try to match with the existing product that you have.[\/vc_toggle][vc_toggle title=”Turnaround”]Normal Turnaround:<\/strong><\/p>\n

5 Business Days<\/p>\n

Rush<\/strong> Orders:<\/strong><\/p>\n

3 Business Days = +$50 per order<\/p>\n

2 Business Days = +Minimum $50 per order or $25 per banner<\/p>\n

Next\/Same Day = +$50 per banner[\/vc_toggle][vc_toggle title=”How to submit artwork”]Click here<\/a> for the submit files page, from where you will have several options to send us your artwork.[\/vc_toggle][vc_toggle title=”Retractable banner materials”]13 oz banner<\/strong> material (smooth\/textured) \u2013 Made from vinyl and edges may curl over long periods. More economical for short-term use.<\/p>\n

Decolit 10 oz banner<\/strong> material \u2013 Stays perfectly flat,\u00a0 100% recyclable vinyl material and is fire retardant.[\/vc_toggle][vc_toggle title=”Pickup \/ Shipping”]Order can be picked up at our office, please call to arrange the pickup time.<\/p>\n

We ship out our products with local\/international couriers (UPS \/ FedEx \/ DHL \/ Purolator \/ etc) which will be billed the actual freight charges and shipping & handling onto your invoice.[\/vc_toggle][vc_toggle title=”Pickup \/ Shipping”]Order can be picked up at our office, please call to arrange the pickup time.<\/p>\n

We ship out our products with local\/international couriers (UPS \/ FedEx \/ DHL \/ Purolator \/ etc) which will be billed the actual freight charges and shipping & handling onto your invoice.[\/vc_toggle][vc_toggle title=”Payment methods”]Company Cheque, VISA \/ MC \/ AMEX, Wire Transfer or Cash[\/vc_toggle][vc_toggle title=”Problems with print or hardware”]If you find any problem with the print or hardware, upon review, you may return the item for exchange or credits. All return inquiries MUST be made within 5 business days upon receiving the product. Sales are final after 5 business days. All replacement print or hardware will be shipped out with regular Ground Service. Faster delivery service may be requested at your expense.[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_empty_space][vc_toggle title=”Supported software”]We support files made in Adobe Illustrator CC, Photoshop CC and Indesign CC.[\/vc_toggle][vc_toggle title=”File format”]We prefer flattened JPEG\/PDF files. * We DO NOT prefer AI\/EPS, PSD or IDD files because during the file conversion, text or images may shift. If providing a JPEG file is not possible, please ensure your production files have […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4257","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.artsoft.ca\/catalog\/wp-json\/wp\/v2\/pages\/4257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.artsoft.ca\/catalog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.artsoft.ca\/catalog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.artsoft.ca\/catalog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.artsoft.ca\/catalog\/wp-json\/wp\/v2\/comments?post=4257"}],"version-history":[{"count":0,"href":"https:\/\/www.artsoft.ca\/catalog\/wp-json\/wp\/v2\/pages\/4257\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.artsoft.ca\/catalog\/wp-json\/wp\/v2\/media?parent=4257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}